FAQ
Q: I bought some merch items, and have some questions. Who can I email?
A: info@merchconnectioninc.com
Q: When will my order ship?
A: Orders containing "Step Into the Light" on vinyl or CD will ship in May/June 2022. Stand alone merch items will ship on or around May 12, 2023. Please note that if your order includes stand alone merch items AND a preorder copy of an album, your order will ship once vinyl is ready to ship. We do not ship partial orders. If you order only includes merch items, it will ship in early to mid March 2023.
Q: I purchased a preorder copy of Step Into the Light. Will I receive a digital download of the album?
A: Yes, we will email digital downloads to vinyl buyers on May 12, 2023.
Q: Can I exchange or return a merch item that I purchased?
A: Yes, please email us at info@merchconnectioninc.com with your order number to arrange an exchange.
Q: When will I be charged for my order?
A: You will be charged at the time checkout is completed.
Q: How will my package be shipped?
A: We use UPS and USPS to ship packages. We decide which is best at the time of packing. Please note that your order can still be delivered to a PO Box even if we ship using UPS.
Q: How long will it take for my international package to arrive?
A: By default, we ship via UPS for packages weighing under 4lbs, and USPS for orders weighing over 4lbs. UPS generally delivers to your local customs agency within 2 weeks, though this can take up to 6 weeks. Your local postal service will then make the final delivery. USPS generally delivers within 2 to 3 weeks, with your local postal service making the final delivery. Please note that USPS Priority Mail is the only international shipping service that includes detailed tracking information. You must select that option if you want detailed tracking and fast delivery. We do not have a way of expedited customs clearance for any packages, nor can we intervene with foreign customs.